![]() “Since going live on the new ICAD system on May 29th, it has successfully processed over 1,000,000 emergency responses by the NYPD and FDNY and has proven highly reliable,” the spokesman said. In the wake of the city’s highly publicized CAD system problems and subsequent City Council hearings, a city spokesman, with knowledge of the system’s operation, said there have been no further problems. While no one can say for sure whether or not the city’s problems with its recently overhauled $88 million 911 call taking system have been resolved, the maker of the city’s computer-aided dispatch (CAD) system, Intergraph Corp., has supplied other municipalities with similar systems having similar technical problems.Ī spokesperson for Alabama-based Intergraph declined to comment for this story citing “contractual agreements” with its municipal customers, but other Intergraph-made CAD systems are currently in use by neighboring counties in Nassau and Suffolk, as well as many other cities across the country.Īnd, most disturbing is that many of Intergraph’s CAD systems have experienced the same types of computer glitches that have caused NYC’s system, in recent months, to drop calls and delay fire, police and EMS personnel with serious, and sometimes fatal, consequences. ![]()
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